Account verification — KYC, or "know your customer" — is the checkpoint between playing and getting paid. It is standard across licensed betting sites, and doing it early turns future withdrawals into a formality. This guide lists the documents that pass, the photo rules that avoid rejections, and realistic timelines.
Why verification exists
Licence rules require operators to confirm that players are real adults, that accounts are unique, and that payouts go to their rightful owner. Verification also protects you: a verified account is far harder for anyone else to drain. Think of it as locking in your winnings before they exist.
Documents you will typically need
- Identity: passport, national ID card or driving licence — valid and fully visible.
- Address: a recent utility bill or bank statement showing your name and address.
- Payment proof: sometimes a photo of the card (middle digits covered) or a wallet screenshot.
Names must match your account profile exactly. A nickname at registration followed by a passport at verification is the classic self-inflicted delay.
How the process runs
Uploads happen in the profile's verification section or on request from the security team. Take photos in daylight, flat and uncropped, with all four corners of the document visible. Blurry glare and cut edges are the top rejection reasons.
| Stage | What happens | Typical time |
|---|---|---|
| Upload | You submit document photos in the profile | Minutes |
| Review | Security team checks authenticity and match | A few hours to 2 days |
| Follow-up | Extra document requested if anything is unclear | Adds 1–2 days |
| Approval | Account marked verified; payouts unlocked fully | — |
Tips for photos that pass first time
Lay the document on a dark, plain surface and shoot from directly above. Daylight from a window beats flash, which bounces glare off laminated cards. Check the preview at full zoom: every letter and the document edges must be crisp before you upload.
Never edit the photo, crop out "ugly" parts or cover data beyond what the instructions allow — edited images trigger manual fraud review. If your document is damaged or expiring within weeks, renew it first; an expiring ID can be accepted today and flagged tomorrow.
Keep the files you submitted in a private folder. If support ever asks you to resubmit, sending the identical approved images shortens the loop considerably.
When verification is requested
Some players are asked right after registration; others only before the first withdrawal or after a large win. Waiting for the request is allowed, but proactive verification removes the worst moment to do paperwork — the day your money is pending. Our advice: verify the week you register.
If your documents get rejected
Rejections almost always come with a reason: blur, glare, expired document, name mismatch or an unsupported document type. Fix the specific issue and resubmit rather than sending the same photo again. If the reason is unclear, ask support directly — they see the reviewer's note. Verified, you are free to enjoy the platform; unverified but curious about trust in general, read the licence and safety review.
