The Chartered Institute of Bankers (CIBN) has launched certification programs for various professionals involved in agent banking, including Point of Sales (POS) agents, NIN/BVN agents, agent network managers, customer service officers, and personnel working within banks and FinTech companies.
The introduction of the Agent Banking Certification (ABC) program aims to address capacity challenges within the industry.
According to Ken Opara, the President and Chairman of the Council of the Chartered Institute of Bankers of Nigeria (CIBN), this certification is designed to provide individuals with comprehensive knowledge and practical experience by working alongside industry experts. It also involves active participation in established procedures for conducting agent banking services in Nigeria.
Agent banking plays a vital role in enhancing financial inclusion, creating accessible financial services even in remote areas, and ultimately combating poverty.
Opara emphasized that the certification program, accessible at www.myabc.ng, equips professionals with well-rounded knowledge, hands-on experience, and an understanding of the standard procedures for conducting agent banking services in Nigeria.
Deeper Insights Unveiled on Certification for POS and NIN/BVN Agents
Fasasi Sarafadeen Atanda, a member of the CIBN sub-committee on the Agent Banking Certification program, expressed optimism about the positive impact this certification will have on POS agents, mobile money agents, and bank customer service desks. This enhanced professionalism will lead to better customer service and security measures.
The program comes as a response to concerns about unregistered agents operating within the ecosystem. Many services provided by these agents, such as cash-in, cash-out, and account openings, require professionalism to prevent fraud and unethical practices. Some banks stopped opening accounts at agent locations due to a lack of professionalism and a high incidence of fraudulent activities.
Agents handling high-volume transactions are particularly required to be certified professionals. Agents processing substantial sums for customers, especially in cases where Know Your Customer (KYC) information is lacking, should be certified to ensure the highest standards of service and ethical conduct.
In conclusion, the CIBN’s Agent Banking Certification program is a significant step towards enhancing the agent banking ecosystem in Nigeria.
It aims to provide comprehensive training and certification to professionals, ensuring the provision of high-quality, secure, and ethical agent banking services across the country.
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