In a concerted effort to enhance the quality of power supply services in Nigeria, the Nigerian Electricity Regulatory Commission (NERC) has introduced a pioneering application enabling citizens to report power outages and disruptions nationwide.
The official launch of this Power Outage Reporting App occurred in Abuja, where NERC’s chairperson, Sanusi Garba, underscored its pivotal role in transforming the power supply landscape. Initially conceived to assess power quality, the app has evolved into a potent tool for real-time monitoring of distribution company (DisCo) performance.
Garba pointed out the recent consumer protection regulation set by NERC, mandating public utilities, especially DisCos, to address customer complaints within specified timelines. The newly launched app is intended to aid the commission in overseeing DisCos’ compliance with these regulations.
This initiative aligns with NERC’s dedication to consumer protection and satisfaction, with Garba encouraging citizens to utilize the app. He emphasized that swift responses would bolster confidence in both the commission and DisCos.
Initially, the app will launch in Abuja, partnering with the Abuja Electricity Distribution Company (AEDC) as a trial run. Subsequently, it will be rolled out nationally, encompassing all distribution companies across Nigeria. This phased approach allows for refinement and ensures optimal functionality before widespread adoption.
Christopher Ezeafulukwe, the chairperson of the Abuja Electricity Distribution Company (AEDC), lauded NERC for this collaborative endeavor. He emphasized that the app represents a win-win situation for all stakeholders by facilitating improved communication and data-driven decision-making.
Ezeafulukwe stressed the importance of customer feedback in aiding utility providers in enhancing service delivery and meeting contractual obligations.
The Power Outage Reporting App boasts user-friendliness and efficiency. Aisha Mahmud, NERC’s commissioner of consumer affairs, explained that data on hours of supply to customers within each service band had been collected to safeguard users.
The app adopts a multi-channel approach, incorporating data from different distribution companies. Customers can easily download the app from Apple or Google stores, with registration only requiring their meter number.
When reporting a power outage, the app sends a confirmation request to other customers on the same feeder to verify the issue. Upon receiving multiple confirmations, the app notifies the DisCo, which is then responsible for resolving the problem within a specified timeframe.
The app maintains customers’ awareness of the status of their complaints, ensuring transparency and accountability throughout the resolution process.
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