A fire incident at Zenith Bank’s primary data centre has caused a network downtime that has left millions of customers without access to the bank’s services. According to sources familiar with the matter, the incident occurred after a backup power system caught fire.
Source: Within Nigeria
Highlight on Zenith Bank Fire Incident
The incident began around 7 a.m. and affected the bank’s infrastructure, triggering a power cut to the data centre.
Despite attempts to switch to the bank’s disaster recovery infrastructure, the services remained down as not all banking services were running in an active-active deployment, requiring manual switching. However, the bank is confident that it will have its infrastructure up and running before the end of the day.
At one of the bank’s branches, a security official informed a customer that the network was down, but no further information was provided. Zenith Bank has yet to share any information with customers on social media channels or acknowledge that it is experiencing downtime.
The incident highlights the importance of disaster recovery protocols for big organizations. It may also reignite conversations about moving banking infrastructure to the cloud to help prevent day-long downtimes when unexpected incidents occur.
Media sources reached out to Zenith Bank’s corporate communications department for comment but did not receive a response at the time of this report.
Conclusion
The bank is confident that it will have its infrastructure up and running before the end of the day.
Zenith Bank has not shared any information with customers on social media channels or acknowledged that it is experiencing downtime.
About Zenith Bank
Zenith Bank Plc is a major provider of financial services in Nigeria and Anglophone West Africa. The Central Bank of Nigeria, the country’s banking authority, has granted it a commercial banking license.
As of December 31, 2019, it has $16.1 billion in total assets and $854 million in shareholders’ equity.
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1 comment
Great article